At Aura Aesthetics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services. Please read this policy carefully to understand how we handle your information.
1. Who We Are
Aura Aesthetics is a clinic located in Chelmsford, Essex, offering a range of aesthetic treatments such as Botox, dermal fillers, micro needling, skin boosters, and more. For the purposes of this Privacy Policy, Aura Aesthetics ("we", "us", "our") is the data controller of the personal information you provide.
2. Information We Collect
We may collect and process the following types of personal data:
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Personal Identification Information: Name, address, phone number, email address, date of birth, and emergency contact details.
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Medical History and Health Information: Information relevant to the treatments we provide, such as allergies, medical conditions, medications, and previous aesthetic procedures.
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Payment Information: Credit or debit card details, or other payment information provided when booking or paying for treatments.
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Usage Data: Information about how you use our website, such as IP addresses, browser types, and pages visited.
3. How We Collect Your Information
We collect personal data in the following ways:
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Through our website: When you fill out forms, make inquiries, book an appointment, or subscribe to our newsletter.
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In person: During consultations or treatments when we gather your health and contact details.
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By phone or email: If you contact us directly for inquiries or booking purposes.
4. Why We Collect Your Information
We use your personal data for the following purposes:
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To provide and manage your aesthetic treatments and services.
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To communicate with you regarding appointments, treatment recommendations, and follow-up care.
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To process payments and manage billing.
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To send you marketing communications (only if you have opted-in to receive them).
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To comply with legal and regulatory requirements, including maintaining accurate medical records and reporting adverse reactions if applicable.
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To improve our services and website user experience.
5. How We Protect Your Information
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. This includes encryption, secure storage, and limiting access to your data to only those employees or third-party service providers who need it to perform their duties.
However, please be aware that no data transmission or storage system is entirely secure, and we cannot guarantee absolute security.
6. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
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With trusted service providers: We may share your information with third-party vendors or service providers who assist with processing payments, managing bookings, or sending communications on our behalf.
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For legal reasons: If required by law, we may disclose your information to comply with a legal obligation or in response to a valid legal request by public authorities.
We ensure that any third-party service providers adhere to strict confidentiality and data protection standards.
7. Your Data Protection Rights
Under data protection laws, you have the following rights regarding your personal data:
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Access: You have the right to request a copy of the personal data we hold about you.
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Correction: You can ask us to correct any inaccuracies in your personal data.
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Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
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Restriction: You can request the restriction of processing your personal data in specific circumstances.
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Portability: You have the right to request that we transfer your data to another organization, where applicable.
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Objection: You can object to the processing of your personal data for direct marketing or other specific purposes.
To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyse site traffic. Cookies are small text files stored on your device that help us remember your preferences and personalize your experience.
You can manage your cookie preferences through your web browser settings. However, please note that disabling cookies may affect the functionality of our website.
For more information, please refer to our Cookie Policy.
9. Marketing Communications
If you have opted to receive marketing communications from us, we may send you information about our services, promotions, and updates. You can opt-out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
10. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required by law or professional guidelines (e.g., medical record retention requirements).
11. International Transfers
If we need to transfer your personal data outside of the United Kingdom, we will take appropriate steps to ensure that your data is protected in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised "Effective Date" at the top.
Please review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
13. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
Aura Aesthetics
87 Moulsham Street,
Chelmsford,
Essex,
CM2 0JF
Hello@AuraAestheticsEssex.co.uk
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.